PRODUCT DEFECT RETURNS (WARRANTY CLAIMS)
Zaffiri Precision warrants its products against manufacturing defects in materials and workmanship for one (1) year from the date of receipt.
Qualifying Issues: Functional defects resulting from manufacturing, performance issues under normal intended use.
Exclusions: Normal wear, cosmetic wear, damage from improper installation, modification, or improper ammunition use.
If a product is determined to be defective:
• Zaffiri will repair, replace, or refund the affected product at our discretion.
• If replacement inventory is unavailable, Zaffiri will offer an alternative product or refund to the original payment method.
• If purchased through a dealer, any refund must be handled at the original point of purchase.
Prepaid shipping labels are provided for approved defect returns.
PRODUCT SELECTION RETURNS (NON-DEFECT)
Within 30 days of receipt, products may be returned if new, unfired, uninstalled, in original packaging, and complete with all hardware. Customer is responsible for return shipping.
Between 31–180 days, returns may be accepted at Zaffiri’s discretion if the item remains new, unfired, uninstalled, in original packaging, and is still an active product. A 20% restocking fee applies. Returns beyond 180 days are not accepted.
Non-Returnable Items: Clearance items, custom products, bundles, and slides purchased through the Custom Slide Program (unless due to manufacturing defect).
IMPORTANT:
Zaffiri Precision will only accept Zaffiri branded products at our facility.
Slides and barrels must be returned stripped of all frames, optics, internal components, non-Zaffiri internal components, sights, and accessories prior to shipment.
All returns require an RMA number and must be received within 15 days of issuance. Refunds are issued to the original form of payment; if unavailable, store credit will be issued. Shipping charges are non-refundable unless related to an approved defect return.
ALL RETURNS MUST BE SHIPPED TO:
ZAFFIRI PRECISION
ATTN: ORDER#___(insert order number here) ____
10781 75TH STREET
LARGO, FL 33777
INFO@ZAFFIRIPRECISION.COM
**VERY IMPORTANT** – FOR ALL FIREARM PURCHASES AND/OR TRANSFERS PLEASE TAKE YOUR TIME TO INSPECT YOUR FIREARM(S) THOROUGHLY BEFORE PROCEEDING WITH THE TRANSFER PAPERWORK. ONCE A NEW FIREARM IS TRANSFERRED TO YOU, IT IS CONSIDERED USED, EVEN IF UNFIRED. CONSEQUENTLY, WE CANNOT PROVIDE A FULL REFUND FOR FIREARMS ONCE THEY HAVE BEEN TRANSFERRED INTO YOUR POSSESSION, YOU WILL BE CHARGED A 25% RESTOCKING FEE. ALSO, WE DO NOT REIMBURSE FFL TRANSFER FEES ON RETURNED ITEMS.
WE DO UNDERSTAND THAT SOME MANUFACTURER DEFECTS MAY NOT BE IDENTIFIABLE UPON INITIAL INSPECTION. HOWEVER, UPON DISCOVERING A DEFECT AFTER THE TRANSFER, THE FIREARM MUST BE RETURNED DIRECTLY TO THE MANUFACTURER FOR REPLACEMENT OR REPAIR (IN ACCORDANCE WITH MANUFACTURER’S WARRANTY POLICY). BY SENDING A DEFECTIVE FIREARM DIRECTLY TO THE MANUFACTURER, YOU CAN AVOID THE UNNECESSARY TRANSFER FEES OF RETURNING THE FIREARM TO US THROUGH YOUR LOCAL FFL DEALER. IF WE DO RECEIVE A DEFECTIVE FIREARM THAT HAS ALREADY BEEN TRANSFERRED, WE WILL SIMPLY FORWARD THE FIREARM TO THE MANUFACTURER ON YOUR BEHALF. MANUFACTURER REPAIRED FIREARMS CAN BE RETURNED DIRECTLY TO THE CUSTOMER WITHOUT ADDITIONAL FFL TRANSFER OR ASSOCIATED FEES. HOWEVER, IF THE MANUFACTURER CHOOSES TO REPLACE THE FIREARM, THE REPLACEMENT FIREARM MUST TRANSFER THROUGH YOUR LOCAL FFL DEALER TO DOCUMENT THE REPLACEMENT FIREARM SERIAL NUMBER.
Zaffiri Precision reserves the right to deny any return that does not meet the conditions outlined in this policy.
